Max Bupa — Policy No:[protected]

Address:

301, A R SPLENDOR PARK HORAMAVU AGARA

Policy No: [protected]
Patient Name: Mrs Mariambi Javed Khan

Dear Max Bupa Team,

Please look into this matter. We've been continuously following the Customer care representatives, and have spoken to CRs Hema, Danish, Ambreen, Sahil, Shalini. They behave so rudely, they disconnect my calls after making me wait for more than 15 minutes. And, then they do not pick my call. This is so disappointing, the CRs do not have common courtesy towards customers. There has been no update from your side. I'm looking forward to your reply as soon as possible.
I request you to kindly approve the claim. The patient slipped from the staircase and had a fall injuring her back and in a lot of pain. Please do not make us wait any longer, as the patient requires urgent attention.