Max Bupa — Take paymnt but not renew my health policy

Address:

Max Bupa health insurance

Dear sir
I m sunil kumar my registered mobile no is [protected], my policy no is [protected]. I m renewed my policy on 1 june 2020 after confirmation maxbhuppa executive and she is guide me every thing step by step and done payment and said ur policy will come 2nd of june. But not came. I called to max bupa. Customer care executive many time they said plz send confirmation ur not admited in hospital in this period, i m send many time, they said plz wait 2/3 days every time i m waited 17 days but yesterday they said we can’t renew ur policy and we give it paymnt. Plz resolved my problem, u can also leassion ur executive ang my conversation on 1st june 2020 regarding renew policy, i m asked her clearly can i renew? She told me yes u can, and she guide me step by step for do paymnt,
Plz resolve my problem n renew my policy in this. Covid 19 crises.