Max Bupa — Worst customer service and not interested in clearing any claims

Address:

Gurgaon, Haryana

worst healthcare policy is Max Bupa Insurance... Everyone who takes their policy ought to be a fool... I just started reading their reviews online and realised i am not the only one... nobody is happy with Max Bupa... They are the most expensive in terms of premium but the worst in terms of service... We had applied for a insurance claim and since it was not an emergency we thought its better to submit all documents and when the approval comes we would proceed with the surgery... It was supposed to take 4 hrs but even after 4 days nothing happened and to top it all everytime i had to call to take an update all that these guys wld do is send a sms stating your papers have been processed and within 4 hrs your claim wld be settled... After 4 days and over 2 hrs of time wastage we get informed that this MIGHT BE a old disease and we wld only be confirm after the surgery?????? How ridiculous can a company be, so simple say that u guys wld only pay for COLD, COUGH, VIRAL AND THROAT INFECTION... I am completely dissapointed with the company and no matter what would NEVER EVER TAKE THEIR INSURANCE AGAIN IN MY LIFE...MY PARENTS HAVE NATIONAL INDIA INSURANCE AND PAY A MUCH LESSER PREMIUM, SO ATLEAST U R PREPARED FOR MEDIOCRE SERVICE AND ALL THEIR CLAIMS TILL DATE HAVE BEEN SETTLED... What a stupid thing i did by listening to their sales agent and shifting to this unprofessional company...