[Resolved] Max Life Insurance — Incessant calls | |||
Hi. An insurance policy was taken due to the never ending pestering of Yes bank's relationship manager. This was done so that their target for year end could be met. After that I have been hounded by incessant phone calls and follow up messages which require my response. Is the control systems so bad that they don't realise a customer gets atleast 3 phone calls in one day asking for the same details? It's a complete waste of time and resources for both consumers and Max life. I request you to kindly value the time of customers like us. We take policies knowing that the service is going to be awful. Max life claims this is done as part of verification. How can you call it verification when the numbers we receive the calls from are different? Besides we have to be alert whether the calls are coming from the financial institution or not. So please stop calling me. I am not jobless to give the same responses everytime i get a verification phone call. Kindly respect my time and patience. [protected]@gmail.com Was this information helpful? | |||
May 18, 2017 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Apr 06, 2017 Max Life Insurance Customer Care's response Dear Zarina, We apologize for the inconvenience caused to you. Our customer representative has mailed you a request to share your contact details so that we can get in touch with you to provide a quick resolution to your concern. In future you can reach max life directly on [protected]@maxlifeinsurance.com and mention ticket number 18169688. in the subject line of all the emails regarding this. Regards, Max Life Insurance.
Verified Support Apr 13, 2017 Max Life Insurance Customer Care's response Dear Zarina, In order to understand your concern in greater detail and to provide a quick resolution, it is important for us to speak to you and get the complete details regarding your case. Kindly share contact and policy details at the earliest.Please mail us on [protected]@maxlifeinsurance.com for any further details and mention number 18169688. in the subject line of all the emails regarding this. Regards, Max Life Insurance.
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Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
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