[Resolved] MaxBupa — invalid chargea

khan_mahindra

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

Never go for maxbupa health insurance ...i requests them to add my new born baby but they say I have to pay short subscription fee however my policy is silver heart and covers 4 members .. After talking to their customer service they says I should have declared before renewal.. Now the fact is will delivery happen according to renewal how illogical. Suddenly they increased the renewal fee from 9500 to 10600 which i paid already. and now they are asking fee for adding new baby. While I signed it up that have not said about this but now they are asking to read terms and condition which is 100 pages long .. I have cancelled it if your policy is not too old get it canceled or transfer to other company under portability. Policy Number-[protected] Amir khan email address -amir.[protected]@gmail.com New delhi

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Aug 8, 2021

Complaint marked as Resolved

Max Bupa customer support has been notified about the posted complaint.

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Max Bupa Customer Care

from Delhi, Delhi

Verified Support

Dear Mr. Amir Khan,

At the outset, we regret that the services at Max Bupa have not been to your satisfaction.

As discussed with our customer service team, we would like to inform you that to add your baby in the existing policy, you may pay the additional premium amount.

Also, we would like to inform you that as per the terms and conditions, the cancellation of your policy comes under “Customer Induced Cancellation” and accordingly your refund amount will be your last premium amount. Post your confirmation we would proceed further with the cancellation and refund.

We once again apologize for the inconvenience caused.

Do let us know in case of any further queries on our Toll Free number[protected] or write us at [protected]@maxbupa.com.

All our endeavors is towards high customer satisfaction and we work relentlessly to achieve the same.

Thank you for writing to us.

Many Thanks,
Team Max Bupa.