Mcdonald's India — cheating the customers

Address:Bangalore, Karnataka

I am extremely dissatisfied with my order no btm-dl[protected] from mc d btm branch bangalore.
1. With my order i was receiving free mc veggie burger but the branch instead send me a mc aloo tikki burger and cheated me. I am a regular buyer of mc aloo tikki and hence i can easily differenciate between that 2 burgers. When i complaint them regarding this, the behaviour of the mc d exec was not right and he refused to deliver the new burger order 2 kms away his branch for makjng an excuse to give this order free for the wrong order parcel given to me. Also he was asking me an additional rs 50 delivery charge for the free burger 2nd time, see sir i am not fool to pay for rs 90 burger rs 50 delivery charge. Whn i said i would make a complaint he said ohk u can make. I mean look at the kind of behaviour feom ur executives sir/ madam.

2. I purchased 2 rice bowls 1 veg and 1 non veg for trying first time, usually go for kfc rice bowls, but due to mcdonald's personal biasness for burgers that too at good price, i was swayed that how good these rice will be as mc d is always known for value to money.
But this time mc d disappointed me as both the quantity of the rice as well as quality of rice were poor and today i felt first time i wasted my rs 350 on mcd. Due to this i might think our bond will end soon and i will never go for rice bowls again as it it waste of money acc to me.
My mobile no is [protected] u can call anytime 9 to 5.
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Single person handling multiple counters when today is festival and no staff is bothered to handle other counters. Manger Tirath Ram is least concerned after talking to him as orders were served in random order. Kept waiting for nearly an hour.

Looks like this is not McDonalds but some local unorganized chain of Jammu, India
McDonald's India Customer Care's response, Aug 28, 2018
Verified Support
Dear Customer (Gate International),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's

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