Mcdonald's India — delay in service

Address:

400101

Today we visited to your mc d (Thakur cinema mall outlet) invoice number : [protected].
We order our food at 14:41:17 as per your system invoice time. We received our order at 15:12: 00 as per my mobile time.
1. There was only one crew member who was serving food and one staff who was taking order. (Even though i found some of your staff were available in your pantry doing nothing.
As i asked one your one of your staff for delay reason he try to explain me it was not there mistake for delay service as your online server is running almost 20 min. Behind with at actual time.
2. At your serving counter i found humidity was high. With compare to seating part of your restaurant.