[Resolved]  Mcdonald's India — Horrible drive thru experience and car scratches

Address:Rajiv Gandhi IT Expressway, Kamaraj Nagar, Chennai, Tamil Nadu

Hi,

First off, Mcd has been my go to fast food chain in India. Today I went to your outlet in:

Rajiv Gandhi IT Expressway, Kamaraj Nagar, Chennai, Tamil Nadu

 I went to the drive thru as I was in a hurry. Which turned out to be the biggest mistake.. There was just one car in front of me and it took them 20 mins for 1 car. By the time I got my turn 3 cars came behind me. You can be slow but not this slow. Then what's the point of a drive thru.

The incident that followed next was even worse. I got my turn, placed my order and was waiting in queue. When 3 transgender women who use gender as a reason to ask for money came and stood between my car and mcd window and started asking food. They then started knocking my window asking for money. I said I can't give and they started cussing at me and hitting my car. Then the mcd guys in the window gave 0 ### about this entire thing and were giving the transgenders free milkshakes and burgers. I mean wtf is this @McDonald's I didn't know you guys were giving food items free to transgenders. And even if you did there's a limit. You need to give them outside the restaurant. Why are you letting these jokers inside and letting them harass the CUSTOMERs who are actually paying for the food. I need immediate action to be taken against the outlet and a proper apology. Or I will make sure no one in my family and friends visit mcd India again. Extremely upset and deeply disappointed. Not the quality or experience I expect from a mcd outlet. And who tf will pay for the scratches these freeloaders made on my car.

Sent from my Galaxy
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May 8, 2023
Complaint marked as Resolved 
McDonald's India customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2023
McDonald's India Customer Care's response
Dear Kritheeshwar,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's
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