Mcdonald's India — I am complaining about exaggerated billing without explaining properly

Address:

CMERI Colony, City Centre, Durgapur, 713209

I had given a food order of a COMBOMEAL for 03 persons consisting of “Chicken Maharaja, “French fries” and “Cold drinks” at McDonald Shop of Junction Mall, Durgapur, West Bengal on 17.03.2018 at 09.30 pm. In addition to that I had ordered extra 03 MaC Eggs. When I had categorically asked that whether I needed to pay extra money for cane cokes (Cold drinks), the sales boy in the counter replied that no extra money would be required.

The sales boy delivered me 03 “Chicken Maharaja, 03 packets of “Ffrench fries”, 03 “cane cokes” and 03 “Mac eggs” against a bill of Rs. 1, 039/- (the scan copy of the bill is enclosed herewith for reference) which is far more than the COMBOMEAL for 03 persons without properly informing me. Even the bill amont is more than the seperate bill of each meal. Taking the oppurtunity of lack of knowledge of the customers like me, the sales boys make exagarated bills without explaining us properly which is not expected from a world renouned multinational company like McDonald.

I would like to request to higher authority of McDonald to look into the matter seriously for intentionally exagarating the bill without properly expalaining to the customer and refund me the extra amont of money, deducting the proper amount. Moreover, please explain why Rs.132/- has been charged for 03 Mac Eggs. Otherwise, this kind of activity will severely damage the trust of McDonald.

With warm regards,

Dr. Sudip Kumar Samanta
Durgapur
Ph: [protected]