[Resolved]  Mcdonald's India — I am really disappointed & devastated by the service MCDONALDS India is providing!

Address:India, Maharashtra, Dist. Palghar Nalasopara West

I am going to raise a Formal complaint with MCDONALDS this is a review of what happened!
Order Number- NTH-DL[protected]
Resturant name- Nalasopara Tania Horizon Mall
Store Manager said his name is- Dev Thakur
Delivery guy-Ali
My CONTACT number-[protected]
This is the worst I have ever experienced I am a regular CUSTOMER, regular as in I order everyday but for the first time something soo rude has happened to me!
This is becoming a regular thing where they don’t want to the stairs because I stay in 4th floor!
The delivery guy first went to the wrong wing C (I live in A wing) that is his mistake then he declined to take the steps again to my Wing which is literally next wing door from where he first went, saying he has Roza so he can’t do it, I mean WTF is that all about stay at home if you don’t want to work take One month off for Roza & ###,
so he called me again now saying there are dogs here so he can’t come how did you come first time then? dogs are literally outside, our building doesn’t have any dogs. Outside dogs are not my problem if you are so afraid of dogs then don’t do the deliVERY JOB because everywhere in Mumbai Maharastra there will be wild dogs in road!!!
To finish it off I am never going to order from MCDONALDS again man just ### it, my mood got ###, my day got ###!
I don’t need this ###! Already have my own issues to deal with in my life dude!!
Then ordering some happy food you get ### again I can’t & I don’t accept that.
Thankyou it was a Good ride but you guys suck!!!
Also send me my refund
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May 21, 2022
Complaint marked as Resolved 
McDonald's India customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2022
McDonald's India Customer Care's response
Dear Sid,

We are sorry to hear about your experience. Your delight is very important to us.
Kindly share your Email Id at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's
Apr 18, 2022
Updated by SiDArT1412
My email address- siddharth.mandal.[protected]@gmail.com
Verified Support
Apr 19, 2022
McDonald's India Customer Care's response
Dear Sid,

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Team McDonald's
Complaint comments 

Comments

Nobody has got in touch with me nor any resolution has been provided!
Never gonna order from MCDONALDS & gonna male sure none of my friends & family orders as well! Name of MCDONALDS is been taken down in India like this I hate to see this!!!
McDonald's India Customer Care's response, May 2, 2022
Verified Support
Dear Sid,

Our concerned team is looking into your concern and will get in touch with you soon.

Regards,
Team McDonald's

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