| Address: | Hardcastle Restaurent Pvt, G6 & F6 1 st Floor, Thakur Mall, western express Highway Dahisar Naka Mira Road E |
On 18th Apr 2022 at about 14:25 hrs. I ordered Triple American Veg Meal, with fries and Lemon ice Cooler. The crew member No[protected]Sarika Aaba) punched the order and charged me 324. When I was served the order, I noticed that the burger I had ordered and the one I had received is different. I took the matter with one of the staff members Crew id[protected]Ravi Kharpatturam Yad) he said he will give me a refund on my burger and give me Triple American Veg. it looked a fair deal at that moment to me once he canceled the wrong burger they had served me and gave me Triple American Veg and charged me 65 Rs extra as the difference. I was surprised by this arrangement. Since I was already late because of all this mess I just paid the difference and asked for the receipt.
Once I got time now, I checked that if Sarika would have punched my order correctly or if Ravi would have resolved my issue correctly, I would not be required to pay anything extra which I ended up paying.
Triple American Veg meal with Lemon ice cooler and fries if ordered costs 324 with all the taxes included. I paid the same amount when i paid my bill for the wrong burger which was of a lower price ( McSever American Veg Meal). Instead of replacing my burger Ravi charged me extra which was wrong. I need an explanation for this. I needed to be compensated for all the trouble I had to go through because of the mistake of Macd's staff member.
Thanking you
Regards
Rupak Barde
Was this information helpful? | 
Post your Comment