[Resolved] Mcdonald's India — Item missing from the order and uncompensated for.

zaidmir

from Mumbai, Maharashtra

Jan 23, 2022

Address:

McDonald’s, Ground Floor, Ostwal Orbit, Kanakya, Mira Bhayandar Rd, Mira Road, Mumbai

I placed an order with McDonald’s (order no. 995228, and one of the items that I paid for, the Piri Piri spice mix was missing from the order. I contacted the restaurant and they said they’ll send it along with something else as compensation. However, I neither got the item I paid for or any compensation for the mistake. I tried to contact the restaurant again but nobody responded. This is stealing and it’s ridiculous and unacceptable.

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Feb 27, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2022

McDonald's India Customer Care's response Dear Zaidmir,

We are sorry to hear about your experience. Your delight is very important to us.
Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Comments

Deepanshu gupta 1

from ALWAR, Rajasthan

May 8, 2022

Cold coffee was missing in my order
My orde no. Is 15812374

McDonald's India Customer Care's response, May 9, 2022

Verified Support

Dear Deepanshu,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's