[Resolved] Mcdonald's India — Mc Maharaja Medium Meal

svpviren

from Rajkot, Gujarat

Jun 6, 2022

Address:

Hardcastle Restaurant Pvt. Ltd. Mcdonald Family Restaurant, Bopal, Amli Junction, S P ring road, Ahmedabad - 380058

I have purchased one Mc Maharaja Medium Meal, Mc Aloo tikki meal and Piri Piri from the Hardcastle Restaurant Pvt. Ltd. (Bill Image Attached).

The Mc Maharaja bun was completed cold (Prepared for almost 2 hrs ago) and served to me. When I raised the issue with the executive available there, He given me the second one which was hot sufficiently (I observed by touching it).

When I started eating that I find that It was like made hot in oven because the taste of the bun already changed and the cheese was melt completely and stuck to the box (Image Attached).

Very Unsatisfied food from Mc Donald. The Incident I heard of Lizard then I was hesitating to eat the food from Mc donald but this incident made me to decide not to visit the store again. Better to go for other restaurant.

+2 photos

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Jul 7, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2022

McDonald's India Customer Care's response Dear Customer (Svpviren),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's