[Resolved]  Mcdonald's India — Mcdonald's India Need refund as the payment done successfully but order got failed.

Address:

Mira Bhayandar Ostval mcdonald's

Hi,

I tried placing an order on 01st July 2021 from mc delivery app and tried to make the payment from net banking but somehow the amount of Rs.592 got deducted from my account twice and total Rs 1, 184 got deducted and the order didn't get placed.

I tried reaching to mcd helpcenter mira road east for this issue and got reply that the mcd system is slow place order for cash on delivery for now and i placed order for COD and paid cash for my order they told me the amount that have got deducted through net banking will get refund after 10 days but there was no refund so i again contacted in mcd a person there manager took the issue so i mailed him screen shots of the transations on watsapp after a month almost i got refund but of only Rs 592 i was supposed to get refund of Rs1, 184 as my amount of 592 was deducted twice from account i raised a complaint in SBI complaint they told me the merchant says the transaction is settled.But its is partially settled only 592 is settled remaining 592 has not been settled yet and now they mcd team keep on passing and making excuses as the manager is not available call after dis time call tomorrow etc. Please i request you to please help me to get my refund of the remaining amount of 592 Rs.I've made the transaction on 01st july 2021, you can refer the attached screenshot of yono account transaction.For clarity there are two transaction id.

IGALKVSTW1 - not settled

IGALKVSLV8 - settled by Mcdonald's

Let me know when can i expect the refund, as the amount is deducted from my bank account and order didn't got placed.

Thanks,
SONAL