Mcdonald's India — Money deducted order was not placed and no refund yet

While i was ordering from mcdonalds app, i was on the payment getaway made my payment and the screen went into processing and the app stopped working on itself when i restarted the app money was debited and order wasn’t placed…i tried 2nd time but again the same thing . For twice my money was deducted . its been more than 5 days i haven’t received my refund i placed order on 4th april . App does not allow to even submit complaint request .