Mcdonald's India — Order ID given through scan code but refused by the outlet to deliver

I ordered through a scan code of Mc Donalds for the outlet at Fun Republic mall, Gomtinagar, lucknow on 18 June 2021. The payment was deducted successfully from my card and order was confirmed with invoice and order on my Watsap number. But the outlet refused to deliver stating that the scan code is not working. When confirmed with the store manager Mr Sujeet Yadav he also accepted that it is a mistake from Mc Donalds and I shouldnt have received the confirmation for the order if the scan code process was not working and assured that message for the refund will be received in few minutes although it is not recieved yet, it’s been 24 hours now.
If I will not receive any message for the refund then I have only one alternative and that is to complain to the consumer forum for such fraud from such a company of repute
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McDonald's India customer support has been notified about the posted complaint.
Jun 19, 2021
Updated by Mehadheer
And in addition to the above complaint, none of your customer complaint numbers are working.(given at your online page)
Jun 22, 2021
Updated by Mehadheer
No reply from your side . Waiting for refund and revert.
Complaint comments 

Comments

No reply yet from your side. Waiting for revert and refund.
This is really sad that such a big brand has not even bothered to revert . I need to take out some other channel to reach the head management.

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