Mcdonald's India — Order Rejected without Informing and no response to complaint email

Address:

Bangalore, Karnataka

I had placed and order and after not getting a delivery got to know that order was cancelled, I had dropped a mail to McDonalds team and I am still waiting for a reply even after a month. Email Dated : April 11, 2015 Email Subject: Auto-Cancellation of Order after an hour Email : Hi Team, I want to raise this serious concern where I ordered for 1 Mc Veggie Meal Large and 1 Mc chicken Maharaja Meal and had asked for a home delivery. The person on phone confirmed my order for Rs.468 and committed a delivery within 29 mins. But when I call back again from my registered number - [protected] after 50 mins they say that there were no orders placed. The person whom I first spoke to on[protected] at around 8:30 p.m from my registered number was offering me to note down the order number but as I was on road he said he will send across a SMS with the confirmed order. I would like you to go through the recorded tape and give a proper explanation why I as a customer was supposed to wait for an hour before I knew I am not getting served and will have to go to bed hungry. This is not acceptable when a committed order is not delivered and a customer is made to wait for his dinner in dark. I would want you to come up with a proper reply instead of a simple sorry as my repeat order was not accepted as well after speaking to the escalation team as well. Thanks, Praveen Nahata Email sent to: [protected]@mcdonaldsindia.com Email sent from: praveen.[protected]@gmail.com Please look into this. Thanks, Praveen Nahata [protected]