[Resolved] Mcdonald's India — Received stale, inedible burger and fries.
A
Ank108
from Mumbai, Maharashtra
Apr 13, 2022
Apr 14, 2022
This thread was updated on Apr 14, 2022
I placed an order bearing order no. - VIB-DL[protected], enclosing here a copy if the bill recieved and photo of the burger. I have recieved a stale burger which had brown dried soggy lettuce, patty and bread which was hard and coarse. It had a foul smell and so was the case with the French fries which were cold and dry. It could not be consumed as it was inedible and the cold drink was half spilled. I am highly disappointed for the mere fact as it can cause a major setback to my health to consume stale food. It almost had a rotten smell to it which made me puke. Please look into this and do the needful. A quality check is a must and no excuse for the same shall be tolerated. Please look into it and do the needful to rectify such a grave mistake on the part of such a multinational brand. Follow the first in first out policy and no leftover should be offered or packed for any consumer to consume. Any health hazard or sickness caused due to the lack of maintaining quailty will and should be borne by the company itself.
I am DISGUSTED!
+3 photos
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May 18, 2022
Complaint marked as Resolved
McDonald's India customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2022
McDonald's India Customer Care's response Dear Customer(Ank108),
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id & contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.
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