[Resolved] Mcdonald's India — Refund and people response in stores

Asif Bilakhya

Address:

Ground Floor, Food Hub Mall Sajgaon, B, Khalapur, Maharashtra 410203

I had visited the Food Hub Mall at Khalapur, Maharashtra 410230 on 19th September 2020 and bought some Burger paid through my HDFC Bank Credit Card, person in the counter swiped and after few minutes he told me the amount didn't received.They again took my card and swiped.
For me both time it was successful
However they told me they received only once
First transaction will be reversed within 15 days but even today I did not received
I contacted the stores twice but I'm not getting proper response
They are telling me that will follow up and get it done but till date it is not happening
I want a solution to this immediately

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Aug 12, 2021

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2020

McDonald's India Customer Care's response Dear Asif,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

Regards,
Team McDonald's