[Resolved]  Mcdonald's India — Refund not received

Address:near kandiwali west railwaystation

I am ashna and I was at McDonald's on 12th of May 2022, I ordered through the mcd app and dine in, payment was done by my side but some error came in and my order was not taken, I made another order thinking ill get the refund in 2-3 days but later the app shows "refund not required" which was strange, the app was terrible, also I want my money back
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Jun 21, 2022
Complaint marked as Resolved 
McDonald's India customer support has been notified about the posted complaint.
Verified Support
May 20, 2022
McDonald's India Customer Care's response
Dear Ashna,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's
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I from kandivali west
I ordered mcdonalds at march 31st 10:20 pm through their application and due to some error (the app after the update wasnt working properly in any devices) money was debited from my account and the order wasn’t placed as the whole app refreshed on its own…i requested a refund but got no reply and the contact us bar wasn’t even working properly its been 4 days and there is no sign of refund even though my transaction is still in the app’s payment history as initiated from 4 days and the order isn’t placed yet..there is no sign for the order in the order history as well along with which this same issue happened earlier in january for the amount of rs942 amd i got my refund which in the app shows an error in the date and time which is the same one as that of my transaction of rs1126

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