[Resolved]  Mcdonald's India — refund payment still not received

Address:

Mumbai City, Maharashtra, 400701

Hi

I have order from mcdelivery on 23 february and 23 may 2018 and payment was done by sedexo card online (This card has been provided by zeta). For both the instance i payment got deducted and i have still not received any refund from mcdelivery i even tried calling them but they just have simple answer that we have initiated the payment you will get it in 5-6 working days and they don't even provide any reference id.

For some instance i have even speakon with their team lead (Sanjay) from mumbai branch but he also was not able to resolved he gave me an excuse that our system is not able to refund the money to sedexo account technical team is working on it. Below are my traction details for which money deducted.

Friday, 23 february 2018 at 21:11
Dear aziz,

Your transaction with www.mcdelivery.co.in was successful

Transaction id: 3305749
Merchant website: www.mcdelivery.co.in
Amount paid: 493.00
Order date:[protected]:09:25
Customer phone number: [protected]

For any information pertaining to the status of your order, please visit www.mcdelivery.co.in

Thanks and regards,
Payu on behalf of www.mcdelivery.co.in

—
Wednesday, 23 may 2018 at 02:41
Dear aziz,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: 3639742
Refund amount 236.00
Merchant: www.mcdelivery.co.in

Please quote your reference id: [protected] for any future communication.

Thanks and regards,
Payu on behalf of www.mcdelivery.co.in
Payu