[Resolved] Mcdonald's India — Served stale and dried burger

[Resolved] Mcdonald's India — Served stale and dried burger

S swaroop13 from Delhi, Delhi Feb 23, 2022 Feb 25, 2022 This thread was updated on Feb 25, 2022

Ordered in forum Mall Mysore the order came in even before the order ticket got printed after opening it was old dry prepared hours or day ago when complained they were very willing to show me their kitchen but refused to replace the burger I did not pay to see their kitchen and eat stale burger observe the photo dried cheese and dried bun +1 photos Was this information helpful? No (0) Yes (0)
May 14, 2023 Complaint marked as Resolved They called and refused any charges of guilt only offered a tour inside the restaurant to show their quality refused any replacement on damages again repaeted the same by overcharging on food bill with sgst cgst pretext served low quality stale version of their food for their higher price McDonald's India customer support has been notified about the posted complaint. Feb 23, 2022 Updated by swaroop13 Make out from the picture the dried stale cheese and dried bun the photo taken is less than fifteen minutes after the delivery of my order even the proof is in front of their eyes they denied Feb 23, 2022 Updated by swaroop13 Bill for reference of the same stale burger Verified Support Feb 25, 2022 McDonald's India Customer Care's response Dear Swaroop, We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead. Regards, Team McDonald's
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