Mcdonald's India — unethical/wrong service

Address:

New Delhi, Delhi, 110024

I went into the restaurant with my friend today in the evening. I ordered one aloo tikki burger and one aloo wrap along with other things. I instructed not to put onion in both the items. When I received the order, It had both the items with the chits labelled 'without onion'. I ate the aloo wrap and then I picked up the burger. When I looked into it, there was onion in it. I took it to the counter and expressed my resent. The floor manager looked at it and apologized and offered to change it and I agreed. She then came with a new burger, when I opened it, It also had pieces of onion in it. I showed it to them and called for the store manager. He came up to me, apologized and offered replacement and complementary dessert to me. I refused and asked for complaint book. I wrote down my grievance in the complaint book. Both the managers, the floor manager and the store manager were not wearing their name badge. I was not supposed to eat onion-garlic due to some personal reason. But I think that was broken as the wrap might also had onion in it. It hurt my religious sentiments. This was very negligent behaviour by the staff at McDonald's.