Mcdonald's India — Unprofessional and unethical behaviour towards customer

Address:McDonald’s motera , Ahmedabad

My invoice number is [protected], I went to McDonald’s and redeem the order of 2 iced coffee at 198 with redemption code, 8901, and asked the cashier man, raaj pal, if I can have a chocolate chip muffin for 49 rs, because of the ongoing offer, and the cashier said yes and charge me 250 rs for that, when I went to fetch up my order, the cafe man told me, my order is for 1 coffee only not two .. and I showed him my activated coupon.. he said he got order for 1 iced coffee only, and asked me to go to cashier raaj pal to get the confirmation about it and then he told me, he took the bill out for 1 coffee and 1 muffin .. and took my activated deal voucher… so unprofessional and rude way to deal a coustmer and then the manager interfered and said we can’t do this anything about it, and said it was inconvenient and we can’t give you muffins in this activated offer, you have to place another order… what kind of manager argues at 12.58 p.m. to there coustmer for a muffins ? Even they refunded me at last, but what kind o[censored]nprofessional and unethical behavior they thrown at me ? Does McDonald’s is a brand still ? Or just a road-side store, who doesn’t know how to treat their coustmers after they themselves agree they are wrong!!!

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McDonald's India customer support has been notified about the posted complaint.
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Dear Gayatri,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at myfeedback @mcdonaldsindia .com, and our team will take this ahead.

Regards,
Team McDonald's

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