Mcdonald's India — untrained, unprofessional staff at mcdonald's, nagarbhavi outlet, bangalore

Address:

80 feet main road, ngef layout, 2nd stage, Nagarbhavi, Bangalore, 560072

Brand new outlet, no complaints on the infrastructure. Staff new & highly untrained! One good thing is that they have self order kiosks else it would have been a big mess. Now, we ordered 4 items all vegetarian but we're served 2 vegetarian items & 2 non vegetarian items. Luckily, we observed the items served did not match the ordered & informed store guys. The lady at the desk came forward & checked the bill & receipt first said they match. Then asked her we had ordered all vegetarian & have received non vegetarian items she said wrong bill served. Had to correct her saying it you who have delivered the wrong items. They then took back the food served & replaced with the correct order. The fries served was made minimum hour ago & was crispy asked for the same to be replaced. Overall until the stall is properly trained & attentive visit the outlet at your own risk - in particular if you are a vegetarian then you may be forced to eat non vegetarian without your knowledge! Hope mcdonald's restaurants take note of this feedback & takes corrective actions immediately & not make customers suffer at the hands o[censored]ntrained staff. We have decided to avoid mcdonald's altogether as there is no way check this switch of food. Also this kind of food switch hurts the religious sentiments of the customer, but mcdonald's management has coined a term 'human error' & brushed aside our situation as normal after presuming & assuming we did not complain at the store. Finally no one apologized for the human error! We do not know what would have happened if we had started eating the non vegetarian food served to us!