Mcdonald's India — Wrong order
MaManisha Mansi on Dec 19, 2016
Today I ordered meal over the phone and I had 3 concern while doing so.
First I asked guy to ask delivery boy to get 2000 change which was not taken care.
Second I was not able to apply promo code which he helped me to do and me happy that he helped me for that.
Third thing I asked to convert regular coke into ice tea.
When order came first he got no change so I had to struggle a lot for it.
Then when I openEd to eat my meal I found to hey hv not sent ice tea. I called mc delivery number complained abt it they said they will replace it but at that time I made very clear that I dnt have microwave and I can't have cold burger or fries so they asoured me that they will replace entire order and also told me that I will get call frm store. I waited like 20 mins as per instructions and called again gave my complain no cpn232046 he said he will replace ice tea then I explain that while taking complain customer care excutuve assured me for new order replacemention and now ur saying just a ice tea.. after a 3 3 4 min hold he assured that ok everything will get replaced and assured a call frm store within 5 mins. Again I waited 10 mins and I myself called store... one guy pick up my call I gave my complain number and explain entire thing again he asked me to wait and the hand over to other person then that person said ya v r replacing ur coke to ice tea I said it was supposed to get entire order replaced he then handover to third person who's name was siddhrath and he started giving me excuse that he got wrong instructions frm mc delivery guy and wen I raised my voice he said he will replace it. Then guy come only with ice tea I again called store again asked for siddhrath who took time to come on call not even apologied once and asked me to wait so after 1 hour of struggle I go my order. I was suppose to eat my medicine after my meal which got delayed frm ur end.
Pathetic service me not happy at all.
[Dec 19, 2016] McDonald's India customer support has been notified about the posted complaint.
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