[Resolved]  Mcdonald's — service with indifference

Address:LuLu Mall, Kochi Kerala, Ernakulam, Kerala, 682024

About 5 pm on 23/10/19, ordered a medium capachino from the lulu mall facility at kochi for take away. The girl at the counter sold me a cup cake too. I had told her that i want to leave fast and hence the take away. Even after standing at the coffee counter for 12 minutes, the boy and the girl were not even responding to my request that i need the coffee very hot even though there very less customers. Went to the counter to inform this. Was not of much help. The boy scruffy told me that you have to wait without even looking towards me. As my wife was waiting outside, ready to leave for home. 15 minutes at the coffee counter is too much of a wait for a cup of coffee. Very indifferent attitude. Gave the bill back to the girl at the counter and left, an angry customer. Very unusual attitude at a mcdonald’s facility. The bill number was 133, i guess
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Aug 9, 2021
Complaint marked as Resolved 
McDonald's India customer support has been notified about the posted complaint.
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Dear Customer (nbalachandranp),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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