Mebelkart — Not giving replacement | |||||
First of all, this is the order id #[protected] placed on 28/11/15. It was a prepaid order of Rs 405. Product : Kenstar Dry Iron Wonderlite KND75G1M (I received the product very late from the promised date of delivery.) Received on 14/12/2015 The parcel had a packing label of askmebazaar taped on it. I was wondering and asked the delivery boy why a package from mebelkart has a label of askmebazaar on it! He also started wondering! After opening the packaging it was a disaster inside. All I saw was pieces broken apart inside the box. I immediately took some pictures and mailed them to [protected]@mebelkart.com and claimed replacement or if not then refund. Today (15/12/15) I received a reply from mebelkart saying "please take to kenstar". "We kindly request you to take to kenstar for repair they will repair the product for free" I have attached few pictures of the broken product and a snap of the email conversation. Please go through them, the best resolution I would prefer is replacement or a refund. Was this information helpful? | |||||
|
| |||||
 2 Comments | |||||
Comments
few important pictures
![]()
![]()
![]()
![]()
MebelKart Customer Care's response, Jun 17, 2016
Verified Support
Dear Customer,
Greetings for the day!
With reference to order ID 1001200440/22305, we would like to bring to your kind notice that we have issued the refund for the damaged product and the transaction reference ID is 568b71cc47bf1. Please accept our sincere apologize for the trouble you have faced on this order. We hope to serve you better.
Thanks & Regards,
Team MebelKart
Visit: http://www.mebelkart.com
support.mebelkart.com| 080-67978888
Greetings for the day!
With reference to order ID 1001200440/22305, we would like to bring to your kind notice that we have issued the refund for the damaged product and the transaction reference ID is 568b71cc47bf1. Please accept our sincere apologize for the trouble you have faced on this order. We hope to serve you better.
Thanks & Regards,
Team MebelKart
Visit: http://www.mebelkart.com
support.mebelkart.com| 080-67978888
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
242
Pending
14
Resolved
80
View all 242 MebelKart reviews & complaints
+91 72 0427 3294 [Customer Care]
+91 97 4267 1617 [Corporate Sales]
7th Floor, Tower D, Diamond District, HAL Airport Road, Bangalore North, Karnataka, India - 560008
View all MebelKart contact information
Eligibility: Returns can be made if the product is defective, damaged, or is not as described on the website. If a particular part of the product is faulty and replaceable, the same shall be provided.