Medlife — fraud company - dishonours icici bank offer, slashes discount without prior notice, delivers incomplete orders and then subjects you to harassment.

Address:

5th & 6th Floor, Vaswani Centropolis, Langford Road, Shanti Nagar, Bengaluru, Karnataka 560027

This is to bring to everybody's notice how Medlife is cheating innocent customers in the garb of "Largest E-Health Platform".

1. Living in Hyderabad, I have access to my preferred pharmacy chain - MedPlus who offer a flat 20% discount on prescription medicines.

2. I was given a lucrative 30% discount offer via ICICI bank and decided to try out Medlife and place a high value order worth Rs.6000+ for my mother (who is a senior citizen and requires medication for Diabetes, Blood Pressure and Insulin) on 1st May (Order# OR4477JX-012A).

3. When the order was packed after 5 days, I was shocked to see the discount percent was slashed to 16% without any intimation, and was sent out for delivery.

4. I immediately alarm the phone support team[protected] who cost a bomb to talk to, considering the tolled tariff. They cited helplessness in this regard, without citing any reason whatsoever.

5. The delivery person arrived - I didn't want to send him off as he had made a difficult journey just to deliver my medicine. To my shock, I came to know that not just me - he had 3 such more deliveries today and they have the same case as mine (silent removal of 30% discount) and setting their preferential price. He was already heading back to Medlife carrying 3 rejected orders - this shows the sad state of affairs what Medlife has come down to.

6. I am furthermore informed that the root fundamentals of such "cheating" is embedded in Medlife's roots - starting from the top management itself. They just bother doing their business by hook or crook.

7. Disheartened to hear this, I collected my order - which was sealed by the packing unit and released my payment before sending him off.

8. To my horror, I find 30 units of Ziten-M 20/1000 mg missing from my order. I ring up the phone support immediately, only to get a "note" registered. There is no legal complaint on record - and when I ask for one, they make a casual statement stating that "the order ID will be considered as your complaint reference ID" - which is a very clever way to avoid the legal compliance framework. Tomorrow, they may just deny and say that the complaint never existed!

9. They do not allow to verify the sealed contents before payment - and when you make the payment you stand at the risk of their unprofessional procurement team. It has now been 7 days - no positive response, and moreover helpless and clueless support team having no confidence of a resolution timeframe.

Some interesting points from their "Terms and Conditions":

"During order delivery, Medlife’s delivery team requests every customer to verify the contents and provide an acknowledgement confirming the correctness and completeness of the order."

and

"Once the order is verified and acknowledged by the customer, the order in full or part cannot be returned unless there is a defect in the delivered order which is highly unlikely."

This shows their cheap lackadaisical attitude - even if you need a part medicine, they will not provide the balance order. Moreover, the policy to verify the medicines upon delivery is laughable - when the sealed order requires prior payment to open the package, how can we verify the order without paying? You make the payment and are then subjected to harassment.

10. I will spread the work and suggest everyone NOT TO TRUST MEDLIFE for their medicine needs, there are MUCH BETTER providers available who have genuine concern for their customers. I will now have to raise a chargeback dispute with my card company to get a refund done - unless Medlife does so after reading this, which is highly unlikely.