[Resolved]  Medlife — prepaid order came as cod and non refund of paid amount on cancellation of order

Website:

www.medlife.com

My order or9843bv-004a placed on 7th dec 2018 for my mother mrs. Shanti chodankar and i paid rs. 2612.48 via phonepe on 8th dec 2018 as per instructions of medlife customer executive who informed me about cashback offer. On 8th dec 2018, order was changed by medlife citing unavailability of medicines in stock. Order amount came to rs. 2278. Medlife sent me a msg to pay cod on delivery day. When i contacted medlife, i was informed that medlife has not received any payment where in reality amount was debited from my bank account and passbook is showing that amount was paid to medlife through phonepe. Order was not delivered to me within estimated time. When contacted medlife assured that product will be delivered and prepaid money is received by them. On 15th dec 2018, i received msg from ecom delivery service that my order is out for delivery and i've to pay rs. 2278 as cod at the time of delivery. When contacted medlife assured me to not pay cod and that relevant mail is been sent to ecom delivery services stating that the order is prepaid. Ecom delivery boy refused to deliver medicines without cod and that medlife has not sent them any mail. I called medlife many times, all the customer executives are gave assurance that they'll do the needful and that i don't have to pay amount at the time of delivery. But ecom delivery services kept saying that order is not prepaid. I even asked medlife to refund my order price which i've paid and cancel order as i am completely disappointed with entire experience. But each time, medlife executives assured me to wait for order instead of cancelling order. I sent mails to medlife but all efforts in vain. Finally, yesterday on 17th dec 2018, medlife cancelled my order on my repeated requests. But ecom delivery services is saying that order is not cancelled and keeps telling me that order is out of delivery. Medlife is saying i'll receive refund as the order is cancelled from their side. As far as i know, medlife will not give refund to me unless they receive medicines back from ecom delivery services. I'm completely disappointed with medlife for cheating me. I am at huge loss as i've neither received order nor the refund of money i've paid.