[Resolved]  Medlife — transactions- not confirming

Address:

Chennai, Tamil Nadu, 600037

I bring the following for your consideration and action:

On 20.04.19 I tried to make a payment to MEDLIFE India Ltd through their app and as it was showing the due amount again and again, I attempted to make the payment again and again, almost four times, using my SBI credit card twice and Indian Bank net banking twice and then finally gave up.

But, when I verified from my SBI credit card statement and Indian bank statement, I found that above amounts were debited and the details of the same are given below:

Date Mode of payment Reference No. Amount Party Transaction
ref. No. Time
20/04/19 Indian Bank Net Banking SB A/c No.[protected] Rs.5146.68 Medlife International Pvt. Ltd. [protected] 8:37 AM
20/04/19 Indian Bank Net Banking SB A/c No.[protected] Rs.5075.86 Medlife International Pvt. Ltd. [protected] 4:31 PM
20/04/19 SBI credit card Card No.ending 9401 Rs.5075.86 RAZ Medlife India Tower 4:23 PM
20/04/19 SBI credit card Card No.ending 9401 Rs.5075.86 Medlife International 4:15 PM

When I enquired with my SBI credit card division for reversal of amount, they have clarified that they did not receive merchant confirmation from Medlife for non-receipt of payment, hence the debit is not reversed and they confirmed this by mail. For Indian bank also, I lodged a complain through app, but there was no response.

In the meanwhile, I paid the payment to Medlift by cash and settled as they confirmed non receipt of payment.

In these circumstances, I request you to instruct Medlife India Ltd. to give confirmation for non-receipt of payment, so that my bankers give necessary credit to my account, for which I shall very much be obliged.