[Resolved]  Meru Cab Company — misbehaviour of Meru cab Driver when i was in Bengaluru

I regret to inform you that I have booked the above can from your app and the driver after arriving in time after starting the vehicle has demanded that he would accept only cash and not wallet. I explained to him that I have already booked under wallet and now at the end of journey my wallet will be debited and if I give cash it will not be accounted. He started showing down vehicle and said he will stop there itself if it is not paid by cash and he have reason saying Meru owe in in thousands. I tried to help me understand the situation called your number and the first person after hearing me fully for four minutes kept in wait saying that he would transfer my call to Mumbai. After the long minutes of silence one Rohit came on line and he started asking me details all over again. And finally he says he thought he was talking to the driver! He said I should only pay by wallet but refuse to talk to the can driver and make him understand. All this driver is listening. Rohit finally said his back office only can resolve it and kept the phone. Your can driver Kiran said he would drop us in the middle of a desolated place (not even a bus stand was in sight) I refused to budge to hey down and told him I can call Blore police and file a case of wrongful act of the driver. Then he relented and start mumbling all the way and drove the vehicle very badly to show his resentment and after stopping the vehicle he picked up fight saying that he would think he has donated the money to me! I told him I do not require his charity and his services had already been paid by me and showed my mobile. But he did not stopped calling me names when I left him. Worst thing is after all this is over he started ringing up my mobile which I did not picked up. Now this is the state of affairs of your company and after booking the vehicle for an important drop to the airport both your driver and your front office guys taking the matter coolly and not coming to the rescue of the customer speaks volumes of your negligence in rendering the service and abusing customers after debuting their wallets is it seems worse than pickpocketing. I would like to lodge s police complaint or take to the issue legally with my lawyer in Bangalore unless you come back to me with credible reply and suitable compensation for the slip sod service and for defamation. M Govardhan [protected] My trip details given below Meru Cab Booking Status Dear govardhan M, Your Booking Status: CONFIRMED Your Booking Ref. No.: 34553949 Your Booking Details: Pickup Time27 Jan 2015 at 6:40 AMFromJP NAGAR 1ST PHASE, JP NAGAR 1ST PHASE 5th main 13 th cross sarakki near Sindhur Kalyana MandapaToINTERNATIONAL AIRPORT, INTERNATIONAL AIRPORT Cab/Chauffeur Details: Cab NumberKA03AB4317Chauffeur NameKIRAN SChauffeur Phone[protected] Meru Cabs I REGRET TO INFORM YOU THAT YOUR CUSTOMER SERVICE CENTRE TOOK THE MATTER VERY LIGHTLY AND OFFERED ME A COUPON FOR RS 100/- WHICH IS AN INSULT ON THE INJURY. WHAT YOUR DRIVER DID WAS A CRIMINAL ACT AND I WILL PURSUE IT TO GET JUSTICE.