[Resolved]  Meru Cab Company — Never depend on them!

Address:

Bangalore, Karnataka

Hello, Once again Meru Cabs has proved it gives least preference to customer satisfaction. Your team exists only to make quick money and not to earn customer trust. I booked cab via Booking reference number: 28598408. The booking was accepted by the system. It was done 14 HOURS in advance. I did not receive any message about the cab details 20 mins prior. Finally when I reached the railway station in the morning with my 3 month old daughter. When I called up the customer care, your representative had the audacity to tell very casually that there is no cab available. I had to struggle for 1 hour on the road with my infant to make alternative arrangements. Why was booking accepted 14 hours in advance then? While on call, the operator told me he is asking his supervisor to call me in 15 mins to 1 hour. Nothing happened. One rep even told me an alternate vehicle would reach me in 30 mins. That also never happened. Now, what kind of service is this? I am sure this was intentionally done because the distance is not much. This amounts gross cheating and fraud and making false promises. You have the guts to make a customer wait in the morning, just because you wont make much money in that trip! 1. Why was the booking accepted 14 hours prior to scheduled time? 2. Called customer care - the agent very casually said no cab available with a trademark sorry that had a tone of "Since I have said sorry, we can do whatever crap we want" 3. After I requested him and explained by situation - (morning rush - with 3 month infant stranded on road - luggage - drizzle), he told I will get the cab in 30 mins. 4. When I called again, the agent had the guts to say again that he cant send a cab. When I insisted I speak to his manager, he said manager/supervisor is busy and I will get a call back in 15 mins - 1 hour, no call arrived. 5. If a cab is not available as per your 'story' why was a rejection sms not sent? I will make sure I will take this matter up in all social forums and approach legal forums. Will spread the word on my social circle and blogs. Your team has cheated big time!