[Resolved] Meru Cab Company — Poor chauffeur training and worse customer service | |||
On the 11th of this month, I had booked a Meru Genie for the first time and had to encounter a very bad experience in this trip itself. The trip was from my home to the railway station. At the end of the trip, the fare for the trip was automatically deducted from my Meru Wallet. But, the chauffeur insisted on a cash payment for the trip saying that he is new to Meru and he has not yet opened any account with Meru. I called 44224422 immediately and reported this issue to the customer care executive. The customer care executive talked to the chauffeur and tried to convince him. But the chauffeur did not budge from his position that he has to receive a cash payment for this trip. Since I was getting delayed, I made the cash payment for the trip and informed the same to customer care. I requested for the refund of the fare to my Meru Wallet. I was told that the same would be done in 2 working days. But, till now, I have not received any refund.I am very much unhappy with my experience with Meru. I am going to withdraw the balance amount in my Meru Wallet and never ever going to use Meru again. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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abused, beaten,mentally harased by mru cab driver
abused, beaten, mentally harased by mru cab driver complained o 31st jan 2014 no action taken all with pic proofCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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Not only this, even they are not ready to come for the pricing listed in the websites/apps. I've booked a cab for intercity trip thinking that it is Rs. 10/km as listed there in website, even I confirmed with the customer care. Just before travelling, the driver is not ready to come at this price and also he is saying he is not even aware of this meru wallet. The customer care executives are dumb and even they can't explain what is meru wallet and all to them. Worst ever service...don't opt for Genie at all.