[Resolved] Meru Cab Company — Unfair Pricing | |||
My Name is Deepankar Senapati and below is my unfortunate experience with Meru Cabs.I took a Meru Cab from Delhi Domestic Airport(Terminal 1C) to Kanchunjunga Apartments, Sector 53 Noida on 13th July at around 8:00 am. Please find below Details: CAB NO:DL1RY4539DATE:13-JUL-2014 If you see in Goolge Map, the distance is 29.3 km via Ring Road but to my utter surprise the Distance in the Bill was 39.3 Kilometers.I can understand a +/- of 3 kilometers but a extra of 10 kilometers is very Fishy.Add to that the Driver stopped in a Gas Station to fill Gas which left a very bad taste in my mouth and did not come via DLF toll bridge which is considered the shortest route.This experience has discouraged me to take any Cabs from Meru or even suggest anyone about their services. I wrote a mail to them in their feedback mail id "[protected]@merucabs.com" on 14th July but they even did not have proffesional courtesy to write a email back. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Deepankar, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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 2 Comments | |||
Comments
A Mistake is committed Unknowingly.
But If you commit a mistake knowingly than I am not sure how you can succeed in gaining customers trust and belief.
I received below mail from Meru on 5th August, 2014 from Lukvisha Carvalho (MERU) [lukvisha.[protected]@merucabs.com] with
[protected]@merucabs.com in loop where it was promised that vouchers would be given to me as compensation for the unfair price charged to me . I am still awaiting for the vouchers. Please give a effort to understand our problem. Please do not take customers for a unfair ride.
Dear Mr. Senapati,
Thank you for contacting us. This email is in regards with the complaint for Job id 27911488.
We have gone ahead and investigated this matter further and we have come to a conclusion that the chauffer did take you through a longer route. We have penalized the chauffer and issued him a warning letter so that he does not repeat this in future with you or with any other customer as all our customers are valuable to us.
Any repeat complaint against him will lead to stringent action including termination.
In Regards to this the amount that was charged over the fare amount was Rs. 230, since we do not have a denomination of this amount, we would like to refund an amount of Rs. 250, we would like to refund this amount in a form of a Privilege Voucher, this Voucher is valid for 6 months from the date of issue. Would request you to kindly share your postal address so that we can courier the vouchers to you.
As an organization, we understand that the chauffeur plays a key role in enhancing the customer service experience. The Company is actively working towards improving service levels and your feedback has proved to be valuable
Regards
Lukvisha Carvalho
Customer Relation – Meru Cabs
But If you commit a mistake knowingly than I am not sure how you can succeed in gaining customers trust and belief.
I received below mail from Meru on 5th August, 2014 from Lukvisha Carvalho (MERU) [lukvisha.[protected]@merucabs.com] with
[protected]@merucabs.com in loop where it was promised that vouchers would be given to me as compensation for the unfair price charged to me . I am still awaiting for the vouchers. Please give a effort to understand our problem. Please do not take customers for a unfair ride.
Dear Mr. Senapati,
Thank you for contacting us. This email is in regards with the complaint for Job id 27911488.
We have gone ahead and investigated this matter further and we have come to a conclusion that the chauffer did take you through a longer route. We have penalized the chauffer and issued him a warning letter so that he does not repeat this in future with you or with any other customer as all our customers are valuable to us.
Any repeat complaint against him will lead to stringent action including termination.
In Regards to this the amount that was charged over the fare amount was Rs. 230, since we do not have a denomination of this amount, we would like to refund an amount of Rs. 250, we would like to refund this amount in a form of a Privilege Voucher, this Voucher is valid for 6 months from the date of issue. Would request you to kindly share your postal address so that we can courier the vouchers to you.
As an organization, we understand that the chauffeur plays a key role in enhancing the customer service experience. The Company is actively working towards improving service levels and your feedback has proved to be valuable
Regards
Lukvisha Carvalho
Customer Relation – Meru Cabs
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128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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But If you commit a mistake knowingly than I am not sure how you can succeed in gaining customers trust and belief.
I received below mail from Meru on 5th August, 2015 from Lukvisha Carvalho (MERU) [lukvisha.[protected]@merucabs.com] with
[protected]@merucabs.com in loop where it was promised that vouchers would be given to me as compensation for the unfair price charged to me . I am still awaiting for the vouchers. Please give a effort to understand our problem. Please do not take customers for a unfair ride.
Dear Mr. Senapati,
Thank you for contacting us. This email is in regards with the complaint for Job id 27911488.
We have gone ahead and investigated this matter further and we have come to a conclusion that the chauffer did take you through a longer route. We have penalized the chauffer and issued him a warning letter so that he does not repeat this in future with you or with any other customer as all our customers are valuable to us.
Any repeat complaint against him will lead to stringent action including termination.
In Regards to this the amount that was charged over the fare amount was Rs. 230, since we do not have a denomination of this amount, we would like to refund an amount of Rs. 250, we would like to refund this amount in a form of a Privilege Voucher, this Voucher is valid for 6 months from the date of issue. Would request you to kindly share your postal address so that we can courier the vouchers to you.
As an organization, we understand that the chauffeur plays a key role in enhancing the customer service experience. The Company is actively working towards improving service levels and your feedback has proved to be valuable
Regards
Lukvisha Carvalho
Customer Relation – Meru Cabs