[Resolved] Meru Cab Company — Unreliable, cheating and Arrogant behaviour of the drivers

KV Raghavan

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I booked cab on 7th march 2015. . But driver said me he cannot reach the spot at the required time. This happened after the confirmation done by Meru. In spite of this I booked meru flexi for which charges are more. I agreed to book Meru flexi and the call center execuitve agreed that no convenience will be charges. But on reaching the destinon, i found the bill included convenience charges also. I requested the driver wait for few min utes to sort the issue with call center. But he as not ready to wait and sarted abusing me. And this type of behaviou with Meru is not first time.

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Complaint marked as Resolved

Mar 08, 2015

Updated by KV Raghavan The vehicle details are:
KA50A0818, Driver name - BASAVARAJU S . My suggestion is better avoid him

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Raghavan, This is completely unacceptable and definitely not what we stand for. We truly regret the trouble you had to go through. Please share your Booking ID at [protected]@merucabs.com We assure you we’ll promptly carry out an investigation and get back to you. Warm Regards, Team Meru

May 08, 2015

Updated by KV Raghavan This is not resolved

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Comments

KV Raghavan

from Mumbai, Maharashtra

I have already registered 3 complaints, but I did not get any response. How can you say as unacceptable. I am the person who faced the issue. This particular driver challenging my capacity by saying to take auto or ola cabs. Such ridiculous drivers is hired by Meru.

Also it had happened earlier also. Drivers come at their convenient like the auto driver or don't come only. They don't even take the call. Finally we need to call center and wait for next cab.

If you are genunily interested in solving the issue, why no reply for my complaints raised. How are you going to repay the excess fare collected from me. My Booking reference is[protected].

KV Raghavan

from Mumbai, Maharashtra

Kindly repay the convenience charges collected.