[Resolved] Meru Cab Company — Unreliable Service - No show | |||
I had booked a Meru cab to go to Bangalore city railway station (okalipuram side) from home for 1st august at 4.50 pm (booking number:[protected]. About an hour before the journey I got a call from some driver asking for directions which I gave. After sometimes I got an sms indicating driver's name and number - this was a different number altogether. I tried calling up both the numbers and they were switched off. I also got some automated call asking me to confirm the booking which anyway I did). I called their call center and they told me that the cab is somewhere in our area and again gave me the mobile number (that I got earlier on sms). I kept trying both the numbers and found them switched off. By then there was a delay of 25 min and I rushed to find two autos and barely managed to reach the railway station on time. I left a feedback on Meru's website and still haven't got any reply after 3 days. I am sure they don't care as they never checked on the travel day whether I travelled. Please don't book Meru if your journey timings are critical. I had tried other cabs such as Ola earlier and had better experience. I regret trying Meru and burning my fingers. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Sudhindra, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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I travelled with my brother in law (two families) and booked two cabs from Bangaore East railway station to RR Nagar, Bangalore. One from Meru and another from a competitor just to mitigate risk. The competitors' cab turned up exactly on time. Meru cab simply did not turn up. This was 15 days after the bad incidence I have mentioned above.
So in short if you are in a time critical situation, Meru will surely let you down. Don't book from them.