[Resolved] Meru Cab — Overcharging | |||
I have been using Meru cab in Jaipur for travelling to Railway station. On last two occasions i have faced problem from the cab. On one occasion i found the meter to be running fast and making a distance of 5 kms turn into 6.5 kms. on second occasion the cab driver kept me waiting for 15 mins when i was repeatedly calling him but his phone was coming to be busy and later in the course of journey and to my horror he has initiated waiting charges without informing me. I complained to Meru on both the occasions and in spite of being promised action within 48hrs i have not received any information from them till now. Booking ID: 26942120 Date of Journey: 01 June 2014 Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Piyush, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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