Meru Cabs — airport cab kept me waiting and did not come at all

Address:560042
Website:www.merucabs.com

I had a confirmed booking to airport on 02-08-17 at 8.50pm. The driver - manjunath y s called me and confirmed that he was coming. The app also kept showing he was on the way.

When it was getting late, i called him about 11 times and he did not bother to answer. However the app kept saying he was on the way.

I had to incur heavy costs to make alternative arrangements to reach airport. I was traveling with family and thus it was a severe mental torture as we almost missed the flight. Several complaints to meru yielded no result.

All relevant screen-shots attached. I need justice...

Santosh mari
[protected]
[protected]@gmail.com
+3 photos
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Unfortunately Meru has not called / contacted me even after 11 working days of this complaint being filed.

Can the people at this website / community take up this matter seriously as its a genuine complaint ?

Santosh mari
[protected]
[protected]@gmail.com

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