[Resolved]  Meru Cabs — Lost Phone

Address:

560102

I travelled by Meru Cab ( KA53A 7661, driver name – Dayanand) from Bangalore Airport (KIAL) to Suncity apartments, sarjapur Junction, Outer ring road pick up around 11:00 (p.m) and drop around 12:30-12:45 a.m on 17th OCT. Unfortunately I have left my phone (Motorola G2) in the CAB, and that was the beginning of my ordeal with Meru. I spent nearly 2 hrs explaining the issue to the helpdesk person on 17th October, at the end of which he says he has logged a complain, he also provided me the driver’s name and phone number ( [protected]), this is an invalid number, I wonder what happens to the safety and security of your passengers if you do not even have a valid phone number to trace your driver ? This theory I do not buy though, as how would the driver get business from Meru when this is the only number you have in your records and he is not reachable, I feel Meru is picking random drivers from the Road and allowing them to take passengers in their name, this is a big concern on security now. When I asked the complain number the response I get was “your phone number, from which you are calling is your complain number and we shall revert to you ASAP” after waiting for almost half a day we did not get any response, so I called up the helpline again, this time it was picked up by a gentleman named Abhijeet, who says there has been no complain logged by me, and the CSR who had picked up might be novice and doesn’t know how to log a complain (OH REALLY !! is that the kind of CSR you guys have employed who doesn’t even know how to log the complain) . Ok so I again spent my 1.5 hours explain the same thing to this gentlemen, who gives me the complaint Nos : 33249 and 33254 (for the novice CSR), till now I have not received a single conversation from any one from Meru This was an official trip and “Meru Cabs” has been listed as our preferred vendors, after this incident I would ensure that I report the matter in concerned department and insist on facilities marking them off the list as very unsafe and unprofessional too, even after giving the cAB number, driver name and his phone number, if you are not able to trace him I have a big doubt on your reliability and modus operandi. I would also ensure that my circle in all the corporate as well as family members are aware of this and make an informed decision no onwards.