Meru Cabs — Meru cabs still does not refund the extra charge, even though they promise to.

Address:	560067
Website:	merucabs apps

On 6th September 10. 09 pm my father came to Bengaluru Airport and I booked a cab for him from my phone, Booking ID 44136424, It was huge traffic and raining on that day. My father asked the cab driver to take the Doddabasanahalli route to chanasandra as that was the shortest route (40-45 km). But the cab driver refused to do so as he was planning to earn some huge amount. However many things happens on that day and I paid almost 1800 Rs from Airport to Chanasandra. Next day Meru asks for the service feedback. I simple blasted them. My reply to Meru... Hi Thanks for showing your interest for feedback. My father initially told the cab guy to go through the doddanahalli road towards chanasandra. Fyi my father get down at airport and he wanted to come to channasandra. But the cab driver refused saying that the road is not good. Actually through this route it's hardly 40 km so most of the cab driver prefers the Hebbal route to earn a huge amount. Fine... 1. He came through the same route when I booked the cab... Didn't he know that it's raining and huge traffic was there at Hebbal? 2. Repeated urge from my father to tags the shortest route why he ignore? 3. Almost 12 km he went towards Hebbal and then after waiting 20 mins he realised that he did a mistake by not listening to my father and he took the same doddanhalli road. But by that time 25 km already travelled unnecessarily... Why shall I pay for your cab driver mistake? I had to pay a whopping nearly1800 Rs. Is that a fare amount from airport to Channasandra through a shortest route? You don't deserve a single start. Thanks Deb After that meru replied to me and promise me that they would refund the excess amount 440, God knows how they calculated the excess amount ! Meru Customer care reply... Ticket: 15378 Dear Customer, This is with respect to your feedback dated 9/9/2015. Please accept our apologies at the outset. Let’s assure you that we have zero tolerance for such behavior. Deliberately taking a longer/different route is highly detrimental to customer’s trust; we can never afford to allow that. Our CR and Enforcement teams jointly investigated this case and spoke to the chauffeur. They’ve issued a warning letter and penalized him monetarily. Additionally, he would be kept under strict observation and any repeat of similar behavior in future might lead to termination. Addressing your concern, would refund the excess amount of RS 440/- that has been charged wrongly. Please provide the below details so as to transfer the amount to your account. I provided my bank account details. Since then they never come back. Its been more than a month. I don't know if it was a trick by Meru-cabs to ask for customer's account details and later they might do some fishing. However I am also planning to file a police report in case anything happens with my account. I want https://www.consumercomplaints.in to take a note of this and warn Meru Cabs and they should be accountable for the heinous crime they did. I demand the money should be refunded as early as possible and not 440 its 800 Rs extra they have charged. There calculation is a complete non-sense. In extreme case the amount should not be more than 1000 Rs. Its there Driver's greed for money only for 11 mins waiting period and instead of 40 KM the cab driver took a long route and travelled 76 KM. Whose mistake is this? Meru cabs is liable to refund the amount to my account. One of the cheating cab-service provider in the country. Please help.