Meru Cabs — Not assured cab service

Address:	Bangalore, Karnataka, 560067
Website:	www.merucabs.com

Booked a meru cab in advance for 10:05am on 15th September 2016 from kodigehalli to Jeevanbima Nagar, but the driver said he is very far from my destination so please book another cab. I called up meru customer care, they told that the same driver will reach you in sometime. After 5 minutes I got a call from another meru cab driver saying he would be coming to pick me up in another 20 minutes. After 15 minutes I called the driver multiple times, he did not pick up my call. I called up their customer care they again asked me to wait 15 minutes and told the driver would come and they will arrange a call back from him, but it did not happen. I again called up customer care after 15 minutes and said that from past 15 minutes the driver's position on map has not changed (used tracker to track cab), but again this time another customer care exec asked me to wait 10 minutes and said they would arrange a call back. Keep note, it is already more than an hour me waiting for meru cab which was booked 2 hours before the actual ride. So after 10 minutes meru exec calls me saying there is no cab available you will have to book your cab again. I asked them to book me a cab as it is their responsibility to provide me cab since they gave confirmation earlier, they agreed and said ExactoMeter and no other discount would be applicable if they will arrange a cab, for which I was ok and they agreed too, but nothing happened. Finally I went out took an auto.

This is very disappointing, after waiting for an hour plus I am being told they cannot provide cab. I am sharing my experience with all the present and future meru users as do not rely on meru cab alone. I wonder how they are giving assured airport drop service.

Ref no: 51180522