Meru Cabs — Quality of cabs

Address:	Mumbai City, Maharashtra, 400610
Website:	www.merucabs.com

I booked meru cab as usual through app on my mobile and was assigned cab no. Mho2 wa 9319, toyota etios model and i was extremely appalled at the condition of the cab. I boarded the taxi and started at 9.33 am from my home at siddhanchal phase v to nariman point. Once the taxi started moving i realised the true condition of the cab i am travelling in. The suspension was completely damaged and the a/c was functioning upto only 30% capacity.in essence the cap was not at all road worthy and was calling for major overhaul to make it road worthy. I complained to mr. Raj sharma of meru who, after my explaining the comndition requested me to board another can by booking from my app which i tried and the app did not accept my booking since i was already in a cab. I had long altercation with him and finally i went in the same cab to the destination as i was getting late. I paid the full amount to the driver.

The driver of the cab mentioned to me that he has complained several times to the management about the condition of the cab and the need for immediate maintenance, but the management will not respond. How on earth road unworthy cabs are being plyed by meru cabs. No doubt the competition in this market is very hot, so much so that maintenance is completely overlooked.

S. Ramalingam.