[Resolved] Meru Cabs — Service and hospitality of meru cabs

Ojhadim

Address:

Jaipur, Rajasthan

I booked a MERU on 14 June 2014 at 7 AM in the morning for pick of 9.30 AM the same day to take my 3 months daughter to the hospital for vaccination.
I was given the reference number 27257383;and later they sent me the chauffeur details through a SMS.On speaking to the chauffeur he told me he was nearby and told me to guide the address;within 5 minutes of time he called me up again and denied to pick me up;the reason for denial was that he got booking from Vidhyadhar Nagar to Airport and he is not able to pick me up.
I called up the call centre of MERU and the agent(Mohsin Batliwala) told me that she was sorry and could give me a cab.On speaking to her manager(Nilesh Patil) they kept on telling me the inconvenience is regretted and they are not able to give me the cab.
I was really disappointed and annoyed by the behaviour of MERU cabs which is renowned for its service.I had to take my 3 months daughter in heat of 45 degrees centigrade in an auto rickshaw.
MERU would have denied me the cab very same time but they denied me the cab at the last moment and I had to rush in an auto rickshaw.I must say it is pathetic and hopeless service.

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Complaint marked as Resolved

Jun 17, 2014

Updated by Ojhadim MERU also tried to be smart with me;they booked another cab dated 15 June with ref# 27259192 on 14 June itself on my name.I dont know what MERU was trying to do.PATHETIC.

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru