[Resolved]  Meru Cabs — Worst Service 44705416

Address:

Bangalore, Karnataka

Hi Take it as a feedback, Meru is one of the worst cab Provider in India. Now the case begins I'm a very frequent rider and yesterday I wanted to try Meru Cabs. I booked a cab through Mobile app and it prompted me to use a coupon, since I was trying Meru 1st time I used a discount coupon. I got a call from Cab driver twice, who was not sure about the address . In the era of technology where all service providers are using GPS, Meru seems way behind. Second shock, Cab was stinking from inside and looks very old. Meru is charging almost 2 times more than other providers and still they have old Mahindra Logan in the fleet, gives me a very good laugh. I reached my destination, Cab driver told me Coupon cannot be included due to server issue, and asked me to call customer service. When I called up customer care and informed about the issue, call was put on hold and then disconnected. I again called customer care and made the driver speak to them. Ultimately after 20 mins they got to solution that I have to pay full amount. and wasted my time. I was made a fool by Meru which says #1 Cab service provider and lacks in Technology and Maintenance of assets. After today's instance I really think, Meru as an organization seems a cheater. I will surely not recommend, infact will strongly oppose Meru and spread this experience every where(electronically and verbally).