Date of Incident[protected]
Patient ID[protected]
Description: -
I have been visiting Dr. Rajiv Sekhri at his clinic for skin treatment. On[protected], he asked me to get HBA1C test done to find out blood sugar level for average of 3 months. Accordingly, on[protected], I went to Metro Path Labs at Metro Multispeciality Hospital situated at L - 94, Sector 11, Noida (Pin 201301) and gave the blood sample for the same. I paid Rs. 480 towards the test. I collected the test report on[protected] and observed that the result of the test is 12%, which is a sign of high level diabetes. The normal range of the test 4.3 to 6 % and beyond 7.6% it is poor control diabetes. I went into shock and immediately visited Dr. Sekhri. After seeing the reports he informed me that I am highly diabetic and immediately should contact the concerned specialist. However, to be double sure I visited to another hospital namely
Kailash Hospital in Noida and got the same test done again on[protected]. On[protected] I collected the report and it was found that Hb1AC test result is 5.6%, which is absolutely normal and contacted Dr. Sekhri and it was found that the test results are absolutely normal and there is nothing to worry. Subsequently, I went to Metro Hospital again to get the clarification. I requested the lab to give me clarification, however, they did not pay any heed to my request. After so much of efforts I could meet their incharge and requested him to clarify the position. Upon my requested he took the blood sample again on[protected] and got the test done imminently and surprisingly, the result was under the normal limits as 5.6%, which is similar to the result of
Kailash Hospital. Being aggrieved by the services of the hospital, I requested the incharge to escalate the issue to the top management and reimburse me the amount spent on the tests and fee of the Doctor. He assured me to resolve the same, however, even after a lapse of long time, there was no response from the hospital. I time and again visited to the hospital to get the issue resolved. however, nobody allowed me to meet the management. Being aggrieved by such un-proffessional behaviour by any Hospital, which might affect the diagnosis and might lead to a wrong treatment, is not acceptable and should not be repeated. Considering the same, I also requested them on their website to resolve the issue, however, again there was no response from their side. During the period I have gone through mental agony and shocked by a big hospital in a big city. Accordingly, I request the hon'ble forum to consider my plea and grant me the following relief:
1. Rs. 1600/- paid to Dr. Sekhri for 2 visits on 9th and 11th December, 2014, Rs. 800/- each:
2. Rs. 480/- towards the test fee paid to Metro Hospital;
3. Rs. 440/- towards the test fee paid to
Kailash Hospital;
4. Rs. 10, 000/- towards mental agony and harassment.
I am attaching herewith the relevent documents including test results and fees paid to the doctor and Hospital.
I request you to please grant me the aforesaid relief and teach them a lesson.
The management of the attendant visits remains properly regulated at all times. Critical areas and general areas have different attendant visiting policies. In certain critical scenarios we sometimes address special requests. Patient and attendant care and comfort remains our top priority all the time.
We are sorry if you have faced any convenience. Kindly e-mail us your contact details so that we totally understand the issue and take necessary steps to streamline the things.
Regards,
Team Metro
[protected]@metrohospitals.com