Metro Shoes — 1290 rupees deducted from my account but order status is pending

Address:	Pune, Maharashtra, 411028
Website:	www.metroshoes.net

I purchased a shoe from metro shoes through net banking. 1290 rupees have been deducted from my account but my order status is showing pending. I receive an email :
We are unable to obtain, authorization for your credit card / debit your online bank account, for your order at http://www.metroshoes.net due to the following reason :
A) invalid card details.
B) card has expired.
C) insufficient funds.
D) vbv/3d secure authentication unsuccessful.
Kindly check for the above details and try again

I did not receive any purchase receipt yet. I tried to call on customer care number but they are not answering my call. I can not see any delivery date on the website. I request you to initiate the refund process immediately.