Metro Shoes — defective product sold

Address:

600117

Hi sir,

I bought a metro brand shoe, model 19-4754 for rs.2490 on 22-10-19 in chromepet, chennai showroom.
It has a defect in it.
Water gets inside through stitches design in the front portion.
Shop person agrees the defect but he says he cannot do anything.
He asked me to send email about the defect to [protected]@metroshoe.com but it is not proper email id.

Expecting a reasonable reply

Thanks,
Praveen