Metro Shoes — FAULTY SHOES FROM METRO SHOES GHATKOPAR MUMBAI

Address:

Mumbai City, Maharashtra

TO, THE MANAGER, METRO SHOES LTD. BRANCH: GHATKOPAR BRANCH MUMBAI SUB : POOR SERVICE AND ROUDE BEHAVIOUR DEAR CONCERN, I HAD PURCHASED A SHOE 3 MONTHS BACK FROM YOUR GHATKOPAR BRANCH, MUMBAI. THAT SHOE WAS OF SUCH A POOR QUALITY THAT IT HURTS ME BABDLY AND BLEEDS AS THE SHOES HAS A METAL PORTION WHICH IS BROKEN. I HAVE GIVEN THE SHOE FOR REPAIRING ON 15TH MARCH 2015 . AFTER THAT, I HAVE VISITED YOUR SHOWROOM FOR ALMOST 3 TIMES BUT THE SHOE IS NOT REPAIRED. THE MANAGER OF THE STORE SAYS EVERYTIME THAT THE SHOE IS REPAIRED BUT IT IS STILL IN THE SAME CONDITION. AND ON TOP OF IT HE SAYS THAT THE REPAIR PEOPLE ARE NOT AGREEING TO THE SAME. WHEN I ASKED THEM TO REFUND MY AMOUNT, HE SAID THAT WE WILL NOT REFUND AMOUNT NEITHER WILL GIVE REPLACEMENT. YOU WILL HAVE TO TAKE THE SAME SHOE IN THE CONDITION WHICH WE ARE GIVING IT TO YOU. WHY ARE THEY SHOWING THIS PHASE OF METRO SHOES LTD.???????? I HAVE CALLED FOR SEVERAL TIMES TO THE SHOWROOM BUT THE MANAGER MR. AMIN AND RAJESH PILAJI WHO IS THE REPAR HEAD ARE NOT RESPONDING TO MY CALLS AND NEITHER PROVIDING ME THE SOLUTION FOR THE SAME. WHY ARE THEY NOT ANSWERING PROPERLY TO CUSTOMERS? IF THE SHOE IS NOT REPAIRED, WHY DO THE ASK THE CUSTOMER TO COME AND COLLECT THE SHOE WHEN THE CUSTOMER CALLS THEM????????????????????????????????? I REQUEST TO PROVIDE ME MY REFUND AS SOON AS POSSIBLE. I HAVE MADE A BIGGEST MISTAKE IN MY LIFE TO PURCHASE A SHOE FROM METRO. I AM ATTACHING THE REPAIRING SLIP OF MY SHOE WHICH I GOT FROM YOUR SHOWROOM. DETAILS ARE AS BELOW : NAME OF CUSTOMER : RASHMI ISRANI REPAIR SLIP NO: 60297 DATE GIVEN IN REPAIR :15/03/2015 MOBILE NUMBER [protected] DATE OF DELIVERY ON SLIP : 05/04/2015 ITEM NO:[protected] COLOR : GOLD PRICE:1990 I WANT THIS ISSUE TO BE RESOLVED ASAP AS METRO SHOES HAS PATHETIC SERVICE EVER……………… THANKS & REGARDS, RASHMI ISRANI