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Metro Shoes

Metro Shoes — ladies chappal

Address:Khordha, Odisha, 751002

I had taken my wife and purchased one ladies sandal for rs.2290/- on 25.12.2017 metro shoes kharvel nagar, bhubaneswar (Bhu-bbs010) invoice no32204. Myself and wife daughter are regular customer of metro shoes.
But unfortunately there is some manufacturing defect of your sandal purchased on 25.12.2017. The upper strap has become unusually loose and not fit to wear any more. The size of the sandal is perfectly ok. We are surprised that such a costly sandal within a month of purchase become so loose that it looks very odd and not fit to wear. We request you to immediately replace the same or allow us to choose another sandal.
Thanks and regards
Tapan mohapatra
Mob-[protected]
Mob-[protected]
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Comments

To day my wife had visited Metro Shoes and requested for replacement sale person kept the chappal and told that as per the instruction of company i will send it to company and refused to change it.So my wife handed over the chappal at kharavel nagar metro show room.For last 5 year my whole family used to purchase shoes from either metro or mochi. I have also redeem 500 points in this particular case.We used to purchase shoes from colaba metro when i was in mumbai. If the sandal will not be replaced i have decide that my family will not purchased any thing from Metro or Mochi.

Thanks and Regards
Tapan Mohapatra
Reply
regarding defective chap-pal we had reported you on 28th jan and returned the chappal to kharavel nagar bhubaneswar show room to be sent to mubai, Unfortunately till date i have neither received any e mal or intimation. it is almost going to be one month.We never expect such bad customer service from areputed company like metro.pl immediately give areply regarding your decision.
thanks and Regards
tapan mohapatra
minakshi mohapatra
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